Global Customer Metering Strategies Summit
12 & 13 July 2007
Day One: Thursday 12 July 2007
DEVELOPING AN ADVANCED METERING REGIME THAT DELIVERS MEASURABLE BENEFITS FOR BOTH CUSTOMER AND WATER COMPANY |
| 0820 |
Coffee and Registration |
| 0850 |
Chair’s Opening Remarks |
Chairman: Jim Southworth, Director of Strategic Relations, United Utilities International
International Panel Session
| 0900 |
Where Next For Customer Metering? Comparing Results From The Latest Advanced Metering Rollouts To Demonstrate The Whole Life Costs And Benefits Of Different Technology Routes |
- Presenting global updates on the latest advanced metering trials and project rollouts
- Sharing the latest empirical evidence on water charging tariffs and the impact on demand, customer relations and water company revenues
- Demonstrating how AMR data can benefit consumer and water company with detailed references to debt and affordability
- Benchmarking the latest advanced metering technologies in terms of benefits, challenges and common pitfalls
Panel Facilitator: Jim Southworth, Director of Strategic Relations, United Utilities International, UK
Tim Waldron, CEO, Wide Bay Water Corporation, Australia
Michael Hogan, Deputy Director of Field Operations, Philadelphia Water Department, USA
Severine Dinghem, Deputy Director, Compagnie des Eaux de Paris
Francisco Cubillo, Deputy Director of Research, Development and Innovation, Canal de Isabel II, Madrid, Spain
| 0930 |
Questions & Answer Session |
Regulator Panel
| 0940 |
Outlining The Strategic Implementation Options For Expanding Advanced Customer Metering In The UK And Europe |
- Delivering a roadmap to deliver a consistent, fully planned approach on customer metering
- Understanding the real cost and value of water (including the value of leakage) to deliver “win-win” charging structures for customers and utilities
- Financing future customer metering initiatives
- Strategies for dealing with debt and affordability
Helen Twelves, Head of Supply Demand Balance, OFWAT
Paul Wright, Head of Economic Regulation Branch, Water Supply and Regulation Division, DEFRA
Rob Westcott, Water Resources Policy Manager, Environment Agency
Mary Ann Dickinson, Executive Director, California Urban Water Conservation Council, USA
Harald Schoelzel, Water Sector Specialist, European Investment Bank
| 1015 |
Pan Audience Discussion – Comparing & Contrasting International Policies On Financing Customer Metering – What’s Working For Water Companies, What’s Working For Customers? |
Consultation Studies Panel
| 1025 |
Results From UK Consultation Studies On Delivering A Consistent Approach To Customer Metering |
- Outlining the key conclusions and implications of consultation studies and reports:
- Identifying areas of water stress’
- Consultation on water metering in areas of serious water stress’
- HOL Science and Technology Committee report on Water Management’
- Using Water Wisely
- Identifying future potential and opportunities for intelligent water metering
- Reviewing long term requirements for a ‘road map’ to customer metering
Panel facilitator:
Professor Richard Ashley, Sheffield University – Scientific Adviser to the House of Lords Science and Technology Committee.
Panel:
Helen Twelves, OFWAT
Rob Westcott, Environment Agency
Paul Wright, DEFRA
| 1110 |
Refreshments Served In The Exhibition Showcase Networking Area |
| UNDERSTANDING HOW TO INTERACT WITH CUSTOMERS IN A METERING REGIME |
Customer Interaction Panel
| 1140 |
What Does The Customer Actually Want? Understanding Customer Perceptions And Attitudes To Metering |
- Customer perceptions on the value of water
- Understanding customer attitudes to water metering in the context of the need to reduce carbon
- Examining customer preferences on billing frequency
- Water demand reduction and the role of feedback
- The economic benefits of social marketing and the use of feedback over infrastructure development
Paul White, Director, The Social Marketing Practice
Jacob Tompkins, Director, Waterwise
Mandla Xulu, Project Manager - Water Cycle Department, Rand Water
Case Study - India
| 1220 |
Making the Transition from Manual to Automatic Meter Reading - Supply, Installation and Maintenance of Meters and AMR in Greater Mumbai |
- Problems faced and future planning
- Challenges of AMR
- Demonstration conditions and test results
SV Hulyalkar, Executive Engineer, Hydraulic Engineer's Department, Municipal Corporation of Greater Mumbai
AB Jahagirdar, Assistant Engineer, Hydraulic Engineer's Department, Municipal Corporation of Greater Mumbai
| 1240 |
Feedback from the Pre-Conference Workshop |
- A review of the presentations and round table discussion topics
Dene Marshallsay, Head of Demand Management, WRc
| 1300 |
Networking Lunch In The Exhibition Zone |
International Case Study - Qatar
| 1400 |
Evaluating The Benefits And Costs Of Advanced Metering Systems For Managing The Customer Side Of The Business |
- Breaking down the initial investment and running costs of managing metered customers
- Optimising the frequency of billing
Abdul Hamid Janahi, Manager, Electricity Projects, Qatar General Electricity and Water Corporation, Kahramaa
Hussein Ahmed Ali, Senior Project Engineer, Automation Control and Telecom, Qatar General Electricity and Water Corporation, Kahramaa
UK Case Study
| 1440 |
Tackling Meter Location To Gain Access to Meters |
- Overcoming hazards and ease of access
- Advantages and disadvantages of wall mounted meter boxes
- Metering of multiple occupancies in major development sites
- Implications for leak identification
Rod Porteous, Planning and Capital Works Manager, Portsmouth Water
Electricity & Gas Panel Session
| 1520 |
Evaluating The Potential For Integrating With Energy AMR Initiatives |
- Update on the progress of energy sector AMR initiatives
- When will the leading energy sector AMR projects deliver?
- Assessing the opportunity for water companies to piggy back on electricity and gas schemes
- Cross-fertilisation experience on tariffs
- The European Smart Metering Alliance and the Energy Services Directive
- Developing the case for smart metering technology and agreeing standards for next-generation devices
Panel Facilitator: Dr Howard Porter, Commercial Director, BEAMA. BEAMA has introduced a European Smart Metering Alliance, an initiative to further the awareness of end-user benefits of smart metering Technology. Dr Porter wrote the response to the Government consultation on the UK metering and billing industry.
Abdul Hamid Janahi, Manager, Electricity Projects, Qatar General Electricity and Water Corporation, Kahramaa
Dr Zakaria Al Soufi, AMR Adviser, Abu Dhabi Distribution Company
Abu Dhabi Water & Electricity Authority
| 1600 |
Refreshments Served In The Exhibition Showcase Area |
International Case Study
| 1630 |
Exclusive Result Findings On The Impact Of Different Tariffs On Demand |
- Revising policies on retail conservation pricing and retail water rate structures
- Adoption of Best Practices on metering and tariffs
Mary Ann Dickinson, Executive Director, California Urban Water Conservation Council, USA
| 1710 |
Vendor Technology Panel – Innovative Metering Technology |
Short presentations on the equipment, with case study examples, from a selection of exhibitors
| 1800 |
End of Day One – Cocktails Served In The Exhibition Area |
 Top
Day Two: Friday 13 July 2007
EXAMINING THE PRACTICALITIES – CASE STUDY RESULTS FROM UTILITIES WHICH HAVE ALREADY GONE DOWN THE AMR ROUTE |
| 0850 |
Chair’s Opening Remarks |
Chair: David Shore, Operations Director, South East Water
International Case Study 1. Customer Attitudes and Perspectives in Johannesburg
| 0900 |
Attitudes and Perspectives on Tariffing, Metering and Related Issues in Urban, Peri-urban and Rural Areas |
- Retail water services
- Prepayment metering
- Project management and Operation and Maintenance
Mandla Xulu, Project Manager - Water Cycle Department, Rand Water
| 0930 |
Questions & Discussion |
International Case Study 2. A Unique AMR Research Programme
| 0940 |
Examining The Most Economic Route For AMR Implementation |
- Developing a ‘perfect measuring system’
- Research study on a remote reading system with 20,000 trial units in place
- Extending to include all commercial properties
- Testing new technology to reduce meter under-registration
- Results from the study
Tim Waldron, CEO, Wide Bay Water, Queensland, Australia
| 1010 |
Questions & Discussion |
UK Case Study
| 1020 |
Interacting With Customers In A Metering Regime |
- Examining the customer experience of the service provided to them
- Ensuring customers are aware of savings to be made by metering
- Convincing customers that metering is a win-win
- Evaluating the impact of different frequency models
Howard Handley, Customer Services Director, South East Water
| 1050 |
Questions & Discussion |
| 1100 |
Refreshments Served In The Exhibition Showcase Area |
European Case Study - France
| 1130 |
Reading Customer Meters in Paris using Fixed Radio Network |
- Technology, Applications and First Results
Severine Dinghem, Deputy Director, Compagnie des Eaux de Paris
| 1200 |
Questions And Discussion |
European Case Studies - Spain
| 1210 |
When Should You Replace Your Existing Mechanical Metering Infrastructure? Age, Volume Or Type? |
- Experiences from a project to assess meter accuracy
- Gaining better information to establish meter size and class to be applied to every customer
- Revising policies on when to replace the existing mechanical meter infrastructure
Isabel Diaz, Head of Project, Research, Development and Innovation Directorate, Canal de Isabel II, Madrid, Spain
| 1235 |
Approaching Water Meter Management from an Integrated and Long Term Perspective |
- Metering technologies. What can be expected from them?
- Water meter management viewed in the long-run - preparing strategies to improve future decision making
- Analysing the need of adequate software tools to support water meter management and analysis
Francisco Arregui, Senior Researcher, Institute for Water Technology, Valencia, Spain
| 1300 |
Questions And Discussion |
| 1310 |
Networking Buffet Lunch |
| HOW IS THE LATEST INTELLIGENT METERING TECHNOLOGY WORKING IN PRACTICE? |
International Case Study
| 1410 |
Update On The Performance Of Metering Technologies Being Utilised In Malta |
- Overview of the specific technology – how is it working?
- Issues, benefits, pitfalls
Stephen Galea St John, Chief Officer, Water Operations, Malta WSC
Ronald Pace, Regional Manager (North), Water Operations, Malta WSC
| 1440 |
Questions And Discussion |
US Case Study
| 1450 |
Philadelphia's Automatic Meter Reading Project |
- Implementing & Managing AMR in Philadelphia
- Changing 500,000 customer meters and implementing full scale AMR
- Implementing one of the first US DMAs with a fixed network system
- Collecting customer night use data to arrive at better calculations for actual net night flow
Stephen Junod, Director of Revenue Protection Program, Philadelphia Water Department, USA
Michael Hogan, Deputy Director of Field Operations, Philadelphia Water Department, USA
| 1520 |
Questions And Discussion |
International Case Study – Abu Dhabi
| 1530 |
Evaluating the Benefits and costs of AMR for managing the customer side of the business At Abu Dhabi |
- Collection, Validation and Analysis of Meter Data
- Integration into the ADWEA Network and Billing System
- Benefits of AMR to the Customer and the Utilities
- Risk Management in Abu Dhabi Area
- Expected Return on Investment with AMR
Dr Zakaria Al Soufi, AMR Adviser, Abu Dhabi Water & Electricity Authority
| 1600 |
Questions And Discussion |
Customer Display Units In The Home
| 1630 |
Developing User Interfaces To Display Self Read Customer Information In The Home |
- The 'Smart House' environment
- Display of customer usage
Stephen Pattenden, Consultant, The Application Home Initiative (TAHI)
TAHI’s mission is to promote interoperability for smart homes and communities, and to accelerate the adoption of applications and services by connected home-based users
“Blue-sky Thinking” Technology Panel Session
| 1655 |
Identifying Future Technologies For The Synchronization Of Meter Readings And Data Communications – What Will Systems Look Like In 10 Years Time? |
- Examining broad visions for the future of meter reading and data communications
- Integrating flow metering into home automation systems
Jeremy Heath, Development Engineer, Sutton and East Surrey Water
Stephen Pattenden, Consultant, The Application Home Initiative (TAHI)
| 1720 |
Chair’s Closing Remarks And Close Of Business |
Top
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| PWD’s Commissioner is highly supportive of two of his key staff making presentations at the Global Customer Metering Strategies Summit…. . . More |
Tim Waldron
CEO
Wide Bay Water, Australia
Mary Ann Dickinson
Executive Director
California Urban Water Conservation Council, USA
Helen Twelves
Head of Supply Demand Balance
OFWAT
Paul Wright
Head of Economic Regulation Branch
Water Supply and Regulation Division, DEFRA
Rob Westcott
Head, Demand Management Unit
Environment Agency
Stephen Galea St John
Chief Officer, Water Operations
Malta Water Services Corporation
Mandla Xulu
Project Manager
Water Cycle Department, Rand Water
Stephen Junod
Director of Revenue Protection Program
Philadelphia Water Department, USA
Michael Hogan
Deputy Director of Field Operations
Philadelphia Water Department, USA
Dr. Zakaria Al Soufi
AMR Consultant
Abu Dhabi Water and Electricity Authority
Hussein Ahmed Ali
Senior Project Engineer
Automation Control and Telecom, Qatar General Electricity and Water Corporation, Kharamaa
Abdul Hamid Janahi
Manager
Electricity Projects, Qatar General Electricity and Water Corporation, Kharamaa
Severine Dinghem
Deputy Director
Compagnie des Eaux de Paris
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